We are a small business and for that reason, it may take us a little longer to properly package and ship your order. Quality is always our goal, so we thank you for your patience and support of small businesses.
Processing
Presently, our processing time for "in-house" items is 3-5 business days. Order cut off each day is 3pm EST. (Please note that business days are Monday-Friday, excluding holidays.)
There are times when your order may take a little longer to process due to heightened shopping periods, and/or national shipping delays. We will always communicate any delays in processing and shipping your order on our site, social media pages, and email.
Processing and Shipping Information for Apparel & Lifestyle Products
Please note that the processing time for all apparel and lifestyle products is between 5-7 business days before shipping (excluding holidays). If you have ordered both apparel and "in-house items," please be aware that your apparel and/or lifestyle items will be shipped separately, as they are fulfilled by our partner fulfillment center and not "in-house".
Our Apparel and lifestyle related products are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions.
Payments
We offer PayPal as one of our options to process payments. You do not need a PayPal account to make a purchase. Simply click on the option to pay via debit card or credit card and follow the instructions on the next screen.
In addition to PayPal, we accept all major credit cards or debits cards with a major credit card logo, as well as Apple Pay, CashApp Pay, and Afterpay for your convenience.
Shipping
We ship our orders with UPS ground. Once your order is processed, we will email you a link to the tracking information. If you don't receive it in your inbox, please check your spam/junk folders. UPS ground typically delivers within 3 working. (Please note, this time is in addition to the processing time referenced above).
We are not responsible for lost or stolen packages. If your order is delivered to the wrong address due to customer error, or if it is lost in transit, you will need to contact the shipping carrier to file a claim. We are happy to provide you with instructions to file a claim with the appropriate carrier.
Shipping times vary by carrier and national transit times, however, most orders are received within 5 business days once shipped.
Presently, we only ship within the United States, however, we may be able to accommodate special requests. Please email us for more information.
Returns/Refund Policy
At Root Wata, we strive to ensure your satisfaction with our products. To facilitate a smooth return and refund process, please review the following guidelines:
Return and Refund Requests:
- Eligibility: Requests for returns or refunds must be made within 10 days from the date you received your order.
- How to Request: To initiate a return or refund, please email us at [email protected] with your order details and the reason for your request.
- Evaluation: Each return and refund request is reviewed on a case-by-case basis to ensure fair and just processing.
Damaged or Defective Products:
- Reporting: If your order arrives damaged or defective, please contact us immediately at [email protected].
- Instructions: Include photos of the damaged product and your order details in your email. We will provide you with further instructions on how to proceed.
Additional Information:
- Processing Time: Once your return or refund request is approved, we will process it within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Shipping Costs: In cases where the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, the customer may be responsible for shipping costs associated with the return.
We are committed to providing high-quality products and excellent customer service. If you have any questions or need further assistance, please do not hesitate to reach out to us at [email protected].
By placing an order on rootwata.com, you confirm that you have read, understood, and agree to our policies.